1. Introduction

At Anthony's coal fired pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website, mobile application, or services.

This policy applies to all interactions you have with Anthony's coal fired pizza, including when you visit our restaurant locations, place orders online, sign up for our loyalty program, or contact our customer service team. By using our services, you agree to the practices described in this Privacy Policy.

We never sell your personal data to third parties. Your trust is fundamental to our business, and we are committed to maintaining that trust through transparent data practices.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when interacting with our services:

• Personal Identification Information: Name, email address, phone number, date of birth
• Account Information: Username, password, order history, purchase preferences
• Food Service Information: Delivery addresses, dietary preferences and restrictions, allergen information, special dietary requirements (vegan, vegetarian, halal, kosher, gluten-free)
• Payment Information: Credit card details, billing address (stored securely and encrypted)
• Order Details: Food items ordered, favorite meals, customization preferences, order frequency
• Loyalty Program Data: Rewards points, membership status, promotional preferences
• Reservation Information: Table booking details, party size, special occasion notes
• Catering Information: Event details, guest count, menu selections, delivery location
• Contact Form Submissions: Questions, feedback, complaints, compliments
• Reviews and Ratings: Restaurant reviews, food ratings, photo uploads
• Marketing Preferences: Email subscription choices, promotional communication preferences

2.2 Information Automatically Collected

When you visit our website or use our mobile app, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources
• Location Information: Approximate location based on IP address (for delivery area verification)
• Cookie Data: Session IDs, user preferences, shopping cart contents, authentication tokens
• Performance Data: Page load times, error messages, app crash reports

2.3 Information from Third Parties

We may receive information about you from other sources:

• Social Media Platforms: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates, driver location data
• Marketing Partners: Aggregated demographic and interest data for advertising purposes
• Review Platforms: Public reviews and ratings about our services

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing and delivering your food orders accurately and efficiently
• Account Management: Creating and maintaining your customer account, authentication
• Customer Support: Responding to inquiries, resolving issues, processing refunds
• Quality Improvement: Analyzing feedback to enhance our food quality and service
• Personalization: Recommending menu items based on your preferences and order history
• Loyalty Programs: Managing rewards points, special offers, and member benefits

3.2 Communication

• Order Updates: Confirmation emails, preparation status, delivery notifications
• Customer Service: Responding to your questions, feedback, and support requests
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional emails, special offers, new menu items (with your consent)
• Surveys and Research: Requesting feedback to improve our services

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant ads based on your preferences and behavior
• Website Analytics: Understanding traffic patterns, popular menu items, user engagement
• Campaign Effectiveness: Measuring success of marketing initiatives and promotions
• Market Research: Developing new products and services based on customer trends
• Customer Segmentation: Creating targeted offers for different customer groups

3.4 Legal Compliance and Safety

• Legal Obligations: Complying with applicable laws and regulations
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Safety Protection: Ensuring the safety of our customers, employees, and property
• Dispute Resolution: Resolving legal disputes and claims
• Food Safety: Tracking allergen information and dietary restrictions for customer safety

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure handling of credit card transactions and billing
• Delivery Services: Third-party delivery companies for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Managing promotional campaigns and newsletters
• Analytics Platforms: Website traffic analysis and user behavior insights
• Customer Support Tools: Help desk software and communication platforms
• Point of Sale Systems: Restaurant transaction processing and inventory management

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: Responding to court orders, subpoenas, and legal investigations
• Regulatory Compliance: Meeting requirements from government agencies and regulators
• Rights Protection: Defending our legal rights, property, and interests
• Public Safety: Preventing harm to individuals or public safety threats
• Emergency Situations: Responding to medical emergencies or safety concerns

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new owner
• We will notify you before your information is transferred
• The new owner must comply with this Privacy Policy or provide notice of changes
• You will have the right to object to the transfer of your information

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint marketing campaigns with partner businesses
• Sharing testimonials or reviews (with your permission)
• Participating in research studies or surveys

5. Data Security

5.1 Technical Security Measures

We implement robust technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Secure Storage: Encrypted databases with restricted access controls
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Multi-factor authentication and role-based access for employees
• Network Security: Intrusion detection and prevention systems
• Regular Backups: Automated, encrypted data backups stored in secure locations
• Security Monitoring: 24/7 monitoring for suspicious activities and security threats

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for accessing, processing, and storing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive procedures for responding to security breaches
• Regular Audits: Periodic security assessments and vulnerability testing
• Vendor Management: Security requirements for all third-party service providers

5.3 Your Security Responsibilities

You can help protect your information by:

• Strong Passwords: Using unique, complex passwords for your account
• Account Security: Never sharing your login credentials with others
• Public Computers: Always logging out when using shared or public computers
• Phishing Awareness: Being cautious of suspicious emails or links
• Prompt Reporting: Immediately reporting any unauthorized account access

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, along with steps you can take to protect yourself.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session (deleted when browser closes)
Functional Cookies	User preferences, language settings, location	Up to 1 year
Analytics Cookies	Website usage analysis and improvement	Up to 2 years
Marketing Cookies	Personalized advertising and campaign tracking	Up to 1 year

Tracking Technologies We Use

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing preferences and settings in your browser
• Session Storage: Temporary data storage during your visit

Cookie Management: You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information under GDPR, CCPA, and other privacy laws:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including details about how we process it.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information under certain circumstances, such as when it's no longer necessary for the purposes it was collected.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations.

7.5 Right to Data Portability

You have the right to receive your personal information in a machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to the processing of your personal information, particularly for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling.

Exercising Your Rights: To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may require identity verification to process your request.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such information from our systems.

If we discover that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete this information and, where required by law, obtain parental consent before any further collection or use.

9. International Data Transfers

9.1 Data Protection Measures

When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contracts ensuring data protection
• Data Processing Agreements: Binding agreements with international partners
• Security Measures: Technical and organizational safeguards during transfer
• Regular Audits: Compliance monitoring and assessment

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and marketing platforms
• Other Countries: As needed for business operations, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History & Food Preferences	7 years	Tax records, food safety compliance
Payment Information	As required by payment processors	Fraud prevention, chargebacks
Marketing Consent	3 months after withdrawal	Consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Loyalty Program Data	Duration of program participation + 1 year	Rewards management, tax reporting
Allergen Information	5 years after last order	Food safety, legal compliance

Safe Data Disposal

When we delete your information, we ensure:

• Complete Electronic Deletion: Data is permanently removed and unrecoverable
• Physical Record Destruction: Paper documents are securely shredded
• Backup Deletion: Information is removed from all backup systems
• Disposal Documentation: We maintain records of data disposal for compliance

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other services. This Privacy Policy does not apply to these external sites.

• We are not responsible for the privacy practices of third-party websites
• We encourage you to review the privacy policies of any third-party sites you visit
• Links to external sites do not constitute an endorsement of their privacy practices
• Be cautious when providing personal information to third-party services

12. Privacy Policy Changes

12.1 Notification of Changes

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent notification banner on our homepage
• Email Notification: Direct email to registered users for significant changes
• App Notification: Push notification through our mobile application
• Account Login: Pop-up notification when you next log in

12.2 Your Options

• The most current version will always be available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• If you disagree with changes, you may stop using our services
• For significant changes, we may require your explicit consent

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13.1 Filing Complaints

We encourage you to contact us first to resolve any privacy concerns. However, you also have the right to file a complaint with your local data protection authority:

• EU Residents: Contact your national data protection authority
• California Residents: California Attorney General's Office
• Other Jurisdictions: Contact your local privacy regulator

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw consent for marketing communications at any time through:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Manage your communication preferences in your online account
• Customer Support: Contact our customer service team to opt out
• Phone: Call us at +1 207-348-6900 to update your preferences

14.2 Account Deletion

To permanently delete your account and associated data:

• Log into your account and navigate to account settings
• Select "Delete Account" and follow the confirmation process
• Alternatively, contact our customer support team
• Note: Some information may be retained for legal compliance as outlined in Section 10
• Deletion is permanent and cannot be undone

15. Conclusion

At Anthony's coal fired pizza, protecting your privacy is not just a legal obligation—it's fundamental to maintaining the trust you place in us when you choose our services. We are committed to transparent data practices, robust security measures, and respecting your privacy rights.

We understand that privacy is personal, and we strive to give you meaningful choices about how your information is collected and used. Our team continuously works to improve our privacy practices and stay current with evolving privacy laws and best practices.

Your relationship with us is built on trust, and we take that responsibility seriously. Whether you're ordering your favorite pizza, joining our loyalty program, or simply browsing our menu, you can feel confident that your personal information is protected.

We encourage you to reach out to us with any questions or concerns about your privacy. Our customer service team is trained to handle privacy inquiries and is committed to providing you with clear, helpful responses.

Thank you for choosing Anthony's coal fired pizza and for trusting us with your personal information. We look forward to continuing to serve you while protecting your privacy.

Remember to check this Privacy Policy periodically for updates. The "Last Updated" date at the top of this page indicates when the policy was last revised.